Frequently Asked Questions
We offer factory-scheduled maintenance, oil and filter service, fluid flushes and exchanges, engine diagnostics and repair, brake repair and installation, steering and suspension repair, auto A/C repair, vehicle inspections, alignments, alternator and drivetrain service, exhaust work and select performance upgrades, all for European, luxury and exotic vehicles in Jacksonville, FL.
Our focus is European, luxury and exotic vehicles: Porsche, Mercedes-Benz, BMW, MINI, Audi, Range Rover and Land Rover, Jaguar, Volvo, Maserati, Ferrari, Lamborghini, McLaren, Bentley, Aston Martin and Rolls-Royce, plus Lexus, Infiniti and Acura. If your vehicle is not listed, call 904-906-4628 and we will tell you whether we are the right shop for it.
Routine maintenance such as an oil service or inspection is typically completed the same day. Diagnostics on an intermittent fault, repairs that require specialty parts to be ordered, or major engine and suspension work can take longer. We give you a realistic time estimate when you approve the work, and we keep you updated if anything changes.
Yes. We diagnose the concern first, then explain what we found and what it will cost before any repair begins. Nothing is performed without your approval. That transparency is a core part of how we operate as an independent shop, along with our 36-month/36,000-mile parts and 12-month/12,000-mile labor warranty.
Yes, and we do this often. Bring us the dealership's written estimate and we will inspect the vehicle ourselves, confirm what is genuinely needed, identify what can wait and give you a clear comparison. Call 904-906-4628 to arrange a second-opinion appointment at our Jacksonville shop.
Mack Motorwerks is Jacksonville's family-owned dealership alternative for European, luxury and exotic vehicles, located at 4522 Irvington Ave. We combine factory-level diagnostic equipment with more than 50 years of combined experience and back repairs with a 36-month/36,000-mile parts and 12-month/12,000-mile labor warranty. Call 904-906-4628.
Cost depends on the vehicle and the specific repair, so we diagnose first and quote before doing any work. As an independent shop we can typically deliver dealer-level repairs at a lower total cost, and because we tell you what genuinely needs attention now versus later, you can plan the work instead of being surprised by it.
Yes. Repairs at Mack Motorwerks are covered by a 36-month/36,000-mile parts warranty and a 12-month/12,000-mile labor warranty. That coverage applies to the maintenance and repair services we perform and is one of the reasons Jacksonville drivers use us instead of a general repair shop for their European vehicles.
For shorter services such as an oil change or an inspection, many customers wait at our Jacksonville shop. For diagnostics and larger repairs, plan to leave the vehicle so the work is not rushed. Let us know your situation when you call 904-906-4628 and we will schedule accordingly, Monday through Friday, 9:00 AM to 5:00 PM.
Call us at 904-906-4628 and describe what happened. We will tell you whether it is safe to drive the vehicle in or whether it should be towed, and what the likely diagnostic path is. Do not continue driving with a flashing check engine light, an overheating engine or a loss of brake pressure.