Frequently Asked Questions
Mack Motorwerks provides Mercedes-Benz repair and maintenance at 4522 Irvington Ave, Jacksonville, FL 32210, as an independent dealership alternative. We perform Service A and Service B work, diagnostics, brakes, suspension, fluid exchanges and engine repair using manufacturer-recommended procedures. Call 904-906-4628, Monday through Friday, 9:00 AM to 5:00 PM.
Service A is the lighter maintenance visit, generally including a synthetic oil and filter change, fluid level checks, tire inflation and rotation, brake inspection and resetting the maintenance counter. Service B is more comprehensive and typically adds cabin dust filter replacement, brake fluid exchange and a more detailed inspection. Your vehicle's system tells you which is due, and we can confirm it for you.
Yes. We perform Mercedes-Benz factory-scheduled maintenance using manufacturer-specified fluids and procedures, and we document every service so your maintenance record stays intact and your factory warranty is not affected. Many Jacksonville Mercedes owners use us for Service A and Service B once the vehicle is out of its included maintenance period.
Common Mercedes concerns include oil leaks from valve cover and oil cooler seals, air suspension and AIRMATIC faults on S-Class, E-Class and GLE models, balance shaft and timing components on certain engines, transmission conductor plate and fluid service needs, electrical and sensor faults, and A/C system issues that show up quickly in Florida heat.
Cost depends on the model, engine and which service is due, so we provide a specific estimate after reviewing your vehicle rather than quoting a flat figure. What we can commit to is transparency: you approve the work before it starts, and repairs carry a 36-month/36,000-mile parts warranty and 12-month/12,000-mile labor warranty. Call 904-906-4628 for a quote on your Mercedes.
Mack Motorwerks is a family-owned independent alternative to the Mercedes dealership, located at 4522 Irvington Ave, Jacksonville, FL 32210. We use advanced diagnostic equipment and follow factory service procedures, and repairs carry a 36-month/36,000-mile parts and 12-month/12,000-mile labor warranty. Call 904-906-4628 or email info@mackmotorwerks.com.
Yes. AIRMATIC repair is a regular service for us on S-Class, E-Class, GLE, GLS and CLS models. We diagnose air strut leaks, compressor failure, valve block faults and level sensor issues, testing the system to identify what actually failed rather than replacing expensive components on assumption.
Common Mercedes leak points include the valve cover gaskets, oil cooler seals, oil filter housing and rear main seal, and certain engines are also known for turbocharger oil line and camshaft adjuster seepage. Florida heat accelerates gasket hardening. We locate the exact source, then explain what needs to be repaired and what can be monitored.
Yes, despite lifetime-fill claims. Mercedes 7G-Tronic and 9G-Tronic transmissions benefit from fluid and filter service at manufacturer intervals, and conductor plate faults are a known issue that often presents as harsh or delayed shifting. Servicing the fluid is far less expensive than a transmission repair, and we can check its condition for you.
We service the Mercedes range driven in Jacksonville, including C-Class, E-Class, S-Class, CLA, CLS, GLA, GLB, GLC, GLE, GLS, G-Class, Sprinter passenger models and AMG performance variants. Maintenance, diagnostics, suspension, brakes and engine repair are handled in-house.